As physical therapists, we know that the health of our business and our clients depends on building quality relationships. You work hard to establish these relationships built on quality service and effective interventions. That is why your PRN coverage is so important. How many times have you had to do damage control after having a replacement therapist cover in someone’s absence? I know some colleagues that would rather close up shop than clean up after poor PRN coverage. I understand the important balance between providing quality PRN coverage while leaving the relationship between regular treating therapist and client intact.